The biggest difficulties in creating a successful eCommerce site typically arise from the process
of creating an internal infrastructure. Companies usually need to modify their internal
procedures and processes in order to process and ship products purchased from their online
site.
Existing computer
systems need to be
evaluated to see if they
can process
transactions coming
from the online
purchasing site.
- Accounting needs to
integrate and monitor
transaction revenue
from the online
purchasing site.
- Your support
organization will need
to access records
created from the
online purchasing site
so they can service
customers who bought
there. The clients may
have questions or may
need to return the
product.
- Your inventory control
department needs to
monitor and manage
inventory levels for
online purchasing
sales.
- Your shipping
department will need
to be staffed and
ready to send out new
orders.
It's True! Some companies outsource most of the process through a
third-party fulfillment provider. Fulfillment companies hold
inventory, process transactions, and ship products. If you
select to use a third party fulfillment company, you will still
need to integrate the sales from your eCommerce site into
your company's accounting system.
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